Thursday, April 30, 2009

Dispatch

Wow!!! This dispatch thing is crazy. My mind is completely fried and I am only on the third week. The people we have to talk to are not the easiest to talk to. Then you add the fact that you have to explain to someone how to do cpr or breath for someone they love.

Next we have to deal with our own crews... not the easiest task in the world. They are mean and hateful, yet sometimes very sweet. I guess I never knew how hard this was gonna be.

I am told I am doing amazingly well. My CTO thinks I have actually been a dispatcher before. I can handle primary very well even during the busy hours, I feel awful when I have to give someone a late call or take them off lunch. My call taking skills are improving more everyday. I am getting better at figuring out what to do on calls and how to talk to people and how to understand the slang people use.

WEll I have at least one more week maybe more then I will find out what shift I will be put on. This sucks that I had my schedule all figured out and now it is so up in the air. I feel like my life is all mixed up and turned upside down and there is no way to fix it right now...

1 comment:

Tina Michelle said...

I am glad you are catching on so well. I fell ya wondering about the future schedule, I am wondering too.

I hope your life turns around soon and you find your way again.